Returns

(Returns made without a return form or an incomplete return form will not be accepted for return.)

 

Returns have a processing time 3-5 business days from the day we receive the package. There may be processing delays during big releases, Christmas and sale periods.

 

All items returned must be unworn, unused, in the same condition as when received, and must have all tags, including original packaging materials.

Parcels that are refused or not collected at a pickup point and are returned to Naked Copenhagen may be subject to the return costs and administration fees associated when processing your refund.

 

 

Shoe box

The original shoe box is a very important part of the product you have received and has value for many customers. If you are returning or exchanging the product, please take extra care to ensure that it isn’t damaged in any way as we will not accept a return if the shoe box is damaged.

 

Once we receive your return and the above conditions are met, the return will be processed. You will receive an email and the funds will be refunded to you in the same way as payment was made. Your refund will be issued for the total purchase price excluding shipping.

 

Returns outside Denmark

All returns outside Denmark, including shipping costs and arrangements, are the customer's responsibility.

 

Free returns within Denmark

Nakedcph offers free returns on all Danish orders. Just use the pre-paid return label that was included in your shipment.

 

We suggest that you request a receipt (indleveringsbevis) when you drop off the package as proof of delivery to Post Nord.

 

Please send all returns to the following address:

 

Naked Aps
Hammerholmen 9V
2650 Hvidovre
Denmark
Att: RETURNS

 

Please note that we do not pick up returns that are delivered to access or pick up points.

 

This return policy applies to online purchases only and does not apply to purchases made in-store.