Returns
Denmark: Returns using our return label cost 39 DKK.
The fee is deducted from your refund.
For orders placed before 9 November 2026, the original return conditions apply.
Christmas Returns - online and in-store
All purchases made from November 2 to December 23, 2026, both online and in all stores, will have an extended return deadline of January 31, 2027.
Returns
You can return items within 30 days from the day you receive your order.
Fill in the return form that came with your order, or download it here, and enclose it in your return parcel.
If there is an issue with your order (incorrect item, missing item(s) or a damaged item), please contact our customer service at [email protected] before returning your order.
In cases involving claims, NAKED Copenhagen covers the necessary return shipping costs.
Condition of the goods upon return and packaging
The following applies to all returns, whether you return through our Return Portal, send the parcel yourself or return in one of our stores.
You are only liable for any reduction in the value of the goods resulting from handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.
You may normally inspect and try the goods in the same way as you may and can in a shop.
You must return the goods in the original packaging.
The packaging may be opened, but not damaged.
If the packaging is missing or damaged, this may constitute a reduction in value for which you are liable.
You should also ensure that the goods are securely packaged when you return them.
You bear the risk for the package/goods yourself until we receive them.
Therefore, keep the postal receipt and any track and trace number.
The shoe box
The original shoe box is an important part of the product and has value for many customers.
Please take extra care to ensure that the shoe box is not damaged when you return or exchange an item.
Damage to the shoe box may result in a deduction for diminished value in accordance with applicable law.
Returns within Denmark
Register your return through our Return Portal.
You will then receive a return label or QR code along with instructions on how to send your parcel back to us.
When using our return label, a return shipping fee of 39 DKK applies.
This amount will automatically be deducted from your refund once your return has been processed.
We recommend using our Return Portal.
However, you may also arrange and pay for return shipping yourself.
Returns within Sweden
Register your return through our Swedish Return Portal.
You will then receive a return label or QR code along with instructions on how to send your parcel back to us.
When using our return label, a return shipping fee of 169 SEK applies.
This amount will automatically be deducted from your refund once your return has been processed.
We recommend using our Return Portal.
However, you may also arrange and pay for return shipping yourself.
Returns from countries outside Denmark and Sweden
All returns from outside Denmark and Sweden, including shipping costs and arrangements, are the customer’s responsibility.
This means that you arrange and pay for the return shipping yourself, as we are unable to provide return labels.
Arranging your own return shipping
This applies to all customers who send their return without using our return label.
- Fill in the return form that came with your order, or download it here, and enclose it in your return parcel.
- Send the parcel directly to our warehouse at the address below – not to a parcel shop, parcel locker or pick-up point.
Return address:
NAKED Copenhagen
Hammerholmen 9 V
2650 Hvidovre
Denmark
Att: RETURNS
Contact information (if required by the carrier):
Company name: NAKED Copenhagen
Email: [email protected]
Phone: +45 3315 8380
We recommend asking your carrier for a tracking number or tracking link and sending it to us.
Please note that we do not collect returns from parcel shops, parcel lockers or pick-up points.
If your parcel is sent there anyway, it will automatically be returned to you at your own expense.
Returns in store
If you wish to return an item you bought in one of our stores, it is important that you bring your receipt. Items bought in our stores must be returned within 14 days of the purchase date.
Online orders placed in Denmark can be returned in our stores in Copenhagen and Aarhus.
Online orders placed in France, including Click & Collect orders, can be returned in our Paris store.
When returning an online order in store, it is important that you bring your order confirmation, as the store will otherwise not be able to process the return.
Online orders can be returned in store within 30 days from the day you receive your order.
All other online orders must be returned online.
Processing and refunds
Processing your return may take up to 20 days from the day we receive the parcel, but we do our best to process it as quickly as possible.
Please note that during major releases, Christmas and sale periods, processing may in rare cases take longer.
Once your return has been processed, we will send you an email and refund the amount to your original payment method.
The amount will normally be visible in your bank account within 2-5 business days.
In the event of a full withdrawal within the statutory period, we will also refund the original standard delivery costs.
Additional costs for upgraded delivery methods are non-refundable.
For partial returns or returns made under our extended 30-day return policy, our additional return terms apply.
The cost of sending the item back to us is not refunded.
For orders shipped to countries outside the EU, original shipping costs are non-refundable, unless the return is due to a defective item or an error on our part, or is otherwise required by applicable law.
Refused or uncollected parcels
Parcels that are refused or not collected at a pick-up point and are therefore returned to NAKED Copenhagen may be subject to return shipping costs in accordance with applicable law and the terms applicable to the order.
Previous orders
For orders placed before 9 November 2026, the return conditions in effect at the time of purchase apply.