FAQs

Shopping

How do I change the currency?

The currency of your purchase is controlled by the country your order will be delivered to.
Scroll down to the bottom to select your country and currency in DKK, EUR, or USD.

 

 

I want to buy a certain item, but you don't have it in my size. Will you get this item again?

Unfortunately, if the product or size isn't listed on our website, it's sold out.
We are constantly receiving new products, so make sure to check back in to see.
You can also use the "In-store availability" feature on any product to see if it is available in your size at one of our three Danish locations.

 

 

How do I know if this shoe will fit?

All products have a size guide, which you can find under the product description.

 

 

Can I reserve a pair of shoes that will be releasing?

Unfortunately, we do not take pre-orders or reservations for any of our products.

 

 

How do I get a discount code?

You can receive a 10% discount code by signing up for our newsletter through the "-10%" pop-up on our website.
The code will be sent directly to your email – please check your spam or junk folder if you can't find it.
If you have already signed up with the same email address before, the system will not send a new code.
The discount code is valid for one month from the date you receive it and can only be used once.

 

 

Why isn't my discount code working?

Some products are excluded from all discounts, offers and promotions – you can see this on the product page just below the price.
Discount codes are valid for one month from the date you receive them, and each code can only be used once.
If none of this applies, please send us an email at [email protected] with a screenshot of the error at checkout.

 

 

I forgot to use my discount code. Can you add it to my order?

Unfortunately, we are not able to add a discount code to an order once it has been placed.
You are welcome to use the code on your next purchase, as long as it is still valid.

 

 

 

Orders

I wrote the wrong shipping address on my order. How can I fix it?

Unfortunately, we cannot make changes to any order.
Please cancel your original order and place a new one.
To cancel your order, send us an email at [email protected].

 

 

I placed an order but haven't received any confirmation.

Please make sure you have entered your email address correctly and make sure to check your junk mail.
If it's still nowhere to be found, send us an email at [email protected] to double-check your order has been successful.

 

 

Can I change or cancel my order?

If you'd like to make changes to your order, you need to cancel the original and place a new one.
To cancel your order, send us an email at [email protected].
Please note that if your order has already been picked by our warehouse, we are not able to cancel it.

 

 

Why haven't I received a tracking number?

Once your order is processed and shipped, you will receive your tracking information.

 

 

Why am I being charged import taxes?

EU: Prices include VAT, so you will not be charged any import taxes on delivery.

Norway: Norwegian VAT is collected at checkout under the Norwegian VOEC scheme, so you will not be charged any additional VAT or customs fees on delivery.
Please note that items with a value of NOK 3,000 or more (excluding VAT) fall outside the VOEC scheme and may be customs-cleared on arrival in Norway.
If DHL charges you any fees, please contact us at [email protected], and we will refund the amount you have paid to DHL.

United Kingdom: All orders to the UK are shipped DDP (Delivered Duty Paid), which means duties and taxes are included in the shipping cost at checkout, so you will not be charged any additional fees on delivery.

All other countries outside the EU (including the U.S.): Prices are displayed and invoiced without VAT.
Import duties and taxes may be charged by your local customs authorities upon delivery and collected by DHL on their behalf.
These charges are determined by your local customs authorities – not by us – which means we are not able to remove, change or refund them.
The amount DHL asks for is not a second shipping charge – the shipping cost you paid at checkout covers the transport of your parcel.
Your parcel will be released for delivery as soon as the fees have been paid. If the fees are not paid, the parcel will be returned to us.
Please consult your local customs authorities with any inquiries.

 

 

Where is my package?

Please contact the shipping carrier with the tracking number you received on your shipping confirmation.

 

 

I have received my order, but something is wrong or missing. What should I do?

Please send us an email at [email protected].

 

 

 

Returns

How do I return an item?

You can return items within 30 days from the day you receive your order.
Customers in Denmark and Sweden register their return through our Return Portal.
Customers in all other countries fill out the return form and arrange and pay for the return shipping themselves.
See our