Career

Join NAKED Copenhagen as a Full-time Customer Service Representative 

·       Are you passionate about delivering outstanding customer service and solving problems in a dynamic, fast-paced environment? 

·       Do you have an eye for detail and thrive on ensuring customers have a seamless experience?

·       Are you a customer-focused communicator who thrives in turning challenges into solutions? 

·       Then Join our growing and passionate team in Hvidovre, Denmark, on a full-time basis, and able to start as soon as possible. 

About NAKED Copenhagen

NAKED Copenhagen is more than just a sneaker retailer – It’s a community.  

Founded in Copenhagen, Denmark, we are committed to providing exceptional service and ensuring our customers fell heard, valued, and taken care of at every step of their journey with us. Additionally, we strive at creating a space where everyone feels welcome to express themselves authentically. 

About the Customer Service Team 

Our Customer Service Team plays a crucial role in ensuring smooth day-to-day operations. We assist customers with their orders, shipping, and general inquiries while working closely with our warehouse, E-commerce, and Retail teams.

As a Customer Service Representative, you will be the first point of contact, handling inquiries professionally and efficiently while maintaining the high standards we’re known for. 

Your Role as a Customer Service Representative

As part of our team, you will:

·       Working together with your team to provide excellent customer service, ensuring all inquiries are handled quickly and professionally.

·       Assist customers with orders, returns, and claims.

·       Communicate via email, phone, chat, and social media.

·       Work closely with couriers and logistics teams to resolve shipping issues.

·       Collaborate with internal teams, including the warehouse and retail departments, to ensure smooth operations.

·       Have knowledge about our products to provide customers with accurate information.

·       Assist with administrative tasks and improving our procedures related to customer support.

Who are you? 

·       A team-player mindset and excellent communication skills.  

·       A proactive individual with a positive attitude, reliable, and punctual. 

·       Fluent written and spoken Danish and English (additional languages are a plus!). 

·       Previous experience in customer service, and confidence in supporting customers both over the phone, and through other channels. 

·       Have strong problem-solving skills, being detail-oriented. 

·       Able to work independently, managing multiple tasks effectively and efficiently. 

·       Proficiency in Microsoft Office and a willingness to learn new systems. 

·       Able to work weekends, evenings, and events when needed. 

Bonus skills that will make you stand out:

·       Experience with Business Central, Shopify, and Gorgias.

·       Experience with AI, a keen eye for technology, and skills in building flows and setting up rules.

·       Fluency in French, German, or Dutch.

·       A passion for sneakers, fashion and knowledge of the latest trends.

What We Offer 

·       Flexibility

·       A dynamic work environment where initiative and innovation are encouraged. 

·       Being a part of a supportive and collaborative team, where our focus is to help each other, and provide the best customer service possible. 

·       An exciting and fast-paced role in a company focused on growth and expansion. 

Ready to Join Us? Apply Now!

If you’re passionate about customer service and ready to be part of a growing, customer-focused team, we’d love to hear from you.

Send your CV and cover letter to [email protected] with "Customer Service Rep".

We would like our new team member to join us as soon as possible, so interviews are conducted on a rolling basis, so apply early.

We look forward to hearing from you.

– The NAKED Copenhagen Team

Join Naked Copenhagen Finance Team as a Finance Intern

·       Are you looking to take a dive into the intriguing financial world, promote your knowledge, and advance your skills?

·       Are you a proactive individual known for your analytical and critical way of thinking, while having compelling technical skills?

·       Are you interested in acquiring experience within a dynamic team environment and support the management by taking analysed decisions contributing to improving the business?

Are you onboard in undertaking a role that hands over a top-notch look into financial operations within a business landscape, while serving up an international angle in it too?

Then JOIN our HQ community in Copenhagen to be trained and gain knowledge directly from the industry leaders!

We are looking for a driven person to be part of our team for 4-6 months, preferably between 17-25 hours per week, but full-time applications are also welcomed. Ideal starting date would be as soon as possible.

Your learning opportunities within our team

·       Collaborating with your experienced team on developing and supporting various exciting projects related to finance.

·       Getting a first-hand experience on Monthly Closing operations and support the team in creating reporting for management.

·       Reconciling sales, booking of invoices, accruals, and more.

·       Catching the chance to accommodate the finance team with creating yearly budgets and reforecast of the year.

·       Building useful templates and maintaining current reporting files.

·       Being one of the most valuable pillars and main point of contact for PowerBI.

·       Unlock the skill of building valuable overviews for the entire organization maintaining contact with our third-party consultant bureau.

·       Taking charge of calculation and submission of VAT on a monthly basis and submit relevant and required statistics to the authorities.

·       Experiencing supporting our company from a financial point of view.

Do you consider yourself

·       Being passionate about Finance, having a strong interest in learning more about basic financial aspects, and a strong desire to develop practical financial skills.

·       Having a data driven mindset and able to think strategically in order to make informed recommendations. 

·       Being confident and comfortable communicating in English, both written and spoken.

·       Being initiative and eager to acquire and absorb new knowledge, while having a ‘can-do’ attitude towards tasks and challenges.

·       Being knowledgeable in Microsoft Office Suite, particularly Excel (experience with Power BI is considered a plus!)

Must haves

·       Be currently enrolled in higher education in relevant or higher education, pursuing a degree in Economics, Finance or any related field.

·       What We Offer

·       A dedicated, supportive, and warm team environment.

·       A hands-on experience in various financial operations in an organisational context.

·       A great opportunity to grow and thrive while excelling your skills, in a fast-paced innovative work environment.

·       A role with the potential to get a well-rounded glimpse into how financial operations are being executed in a broader context, with an international touch on procedures as well.

About NAKED Copenhagen

NAKED Copenhagen is more than just a sneaker retailer – It’s a community.

Founded in Copenhagen, Denmark, we are committed to providing exceptional service and ensuring our customers fell heard, valued, and taken care of at every step of their journey with us. Additionally, we strive at creating a space where everyone feels welcome to express themselves authentically.

About our Finance Team

Our Finance & IT team supports the business across everything from daily operations to strategic decision-making. We work closely with all departments, translating insights into action and helping the organization grow smarter and stronger.

You’ll report directly to our Head of Finance & IT.

Ready and Excited to be part of Our Team?

If this job has made you curious and motivated to dive-in and explore the world of finance, we’d love to hear from you. Apply now to join our team and contribute to shaping the future of our company.

Send your CV and cover letter in English to [email protected] with "Finance Intern" in the subject line. Interviews will be held on a rolling basis until we find the perfect match! You might be it, so take the opportunity!

-Please note that this internship is unpaid

We wish you a great day ahead,

The NAKED Copenhagen Team

IT Project Coordinator (12 months maternity cover) to help shape the digital backbone of NAKED Copenhagen 

Are you someone who loves turning complexity into structure? Do you enjoy driving IT projects forward, implementing smart tools, and making sure systems actually work for the people using them? And do you thrive in an environment where things move fast and priorities evolve?

Then you might be exactly who we’re looking for! And we hope to be the ones you’re looking for!

At NAKED Copenhagen, we’re on a growth journey and our IT and Finance setup plays a key role in supporting that. We’re now looking for a full-time IT Project Coordinator to join our Finance & IT team and play an interesting role in our IT projects, systems and data-driven insights across the business.

Ideal start up will be April 1st 2026!

You’ll become part of a dedicated, agile team where learning, collaboration and continuous improvement are central to how we work 😊

Your role & responsibilities

·       Driving IT projects from idea to reality
You’ll be the coordinating hero on scaling and implementing new IT initiatives across the organization. This includes:

·       Contributing to definition of project scope, goals and deliverables together with key stakeholders

·       Estimating workload, timelines and budgets based on functional requirements

·       Tracking progress, identifying risks and ensuring timely delivery

·       Communicating clearly around milestones, benefits and deadlines

·       Supporting and training end-users to ensure smooth adoption of new systems and processes

Internal Key-Contact on our ERP setup (Microsoft Business Central)
Microsoft Business Central is at the core of our operations, and you’ll act as our internal go-to person:

·       Using Business Central as the platform for new business solutions

·       Translating business needs into system requirements and configurations

·       Overseeing implementation and roll-out of new BC modules

·       Targeting needs related to integrations with other systems (including our mother company’s SAP ERP)

·       Point of contact for external partners, subcontractors and related budgets

Data, insights & reporting
Together with Finance, Management and Commercial teams, you’ll help turn data into decisions:

·       Delivering meaningful business reports

·       Designing dashboards and data models using Microsoft Power Platform
(Power BI, Power Query, Power Apps, Power Automate)

What we’re looking for

You don’t need to tick every box as curiosity, motivation and the right mindset matter just as much to us!

·       Hands-on experience driving cross-functional IT projects and optimizing ERP solutionsKnowledge of ERP systems (Business Central and/or SAP) and/or Power BI

·       Understanding of IT project coordination or management

·       Comfortable juggling multiple projects and shifting priorities in close collaboration with your manager

·       Written and verbal communication skills and a collaborative mindset

·       Structured, analytical, patient and solution-oriented

·       Fluent and comfortable communicating in English (Danish is a plus, but not a requirement)

What we offer:

·       A passionate, supportive and down-to-earth team

·       A warm and empowering work environment where innovation and development are encouraged

·       A key role in a growing international company

·       Plenty of room to influence, learn and grow with us

·       The energy and agility of a scale-up combined with strong partnerships

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand – it’s a movement. We work to empower and build community within sneaker culture, creating a space where everyone can express themselves authentically. We encourage you to explore our universe and learn more about who we are.

About the Finance & IT team

Our Finance & IT team supports the business across everything from daily operations to strategic decision-making. We work closely with all departments, translating insights into action and helping the organization grow smarter and stronger.
You’ll report directly to our Head of Finance & IT.

Ready to join us?

If this role sparked your curiosity, we’d love to hear from you.
Please send your CV in English to [email protected] with the subject line “IT Project Coordinator”.

Apply as soon as possible – we’re interviewing on an ongoing basis and will hire when experiencing the right match.

We look forward to hearing from you!

The NAKED Copenhagen Team

Join NAKED Copenhagen as a Part-time Customer Service Representative

·       Are you passionate about delivering outstanding customer service and solving problems in a dynamic, fast-paced environment? 

·       Do you have an eye for detail and thrive on ensuring customers have a seamless experience?

·       Are you a customer-focused communicator who thrives in turning challenges into solutions? 

Then Join our growing and passionate team in Hvidovre, Denmark, on a part-time basis, and able to start as soon as possible. 

About NAKED Copenhagen 

NAKED Copenhagen is more than just a sneaker retailer – It’s a community.  

Founded in Copenhagen, Denmark, we are committed to providing exceptional service and ensuring our customers fell heard, valued, and taken care of at every step of their journey with us. Additionally, we strive at creating a space where everyone feels welcome to express themselves authentically. 

About the Customer Service Team 

Our Customer Service Team plays a crucial role in ensuring smooth day-to-day operations. We assist customers with their orders, shipping, and general inquiries while working closely with our warehouse, E-commerce, and Retail teams.

 As a Customer Service Representative, you will be the first point of contact, handling inquiries professionally and efficiently while maintaining the high standards we’re known for. 

Your contribution as a Customer Service Representative 

·       Working together with your team to provide excellent customer service, ensuring all inquiries are handled quickly and professionally. 

·       Assist customers with orders, returns and claims. 

·       Communicate via multiple channels, including email, phone and chat

·       Work closely with couriers and logistics teams to resolve shipping issues. 

·       Collaborate with internal teams, including the warehouse and retail departments, to ensure smooth operations. 

·       Have knowledge about our products to provide customers with accurate information. 

·       Assist with administrative tasks and improve our procedures related to customer support. 

Who you are 

·       A team-player mindset and excellent communication skills.  

·       A proactive individual with a positive attitude, reliable, and punctual. 

·       Fluent written and spoken Danish and English (additional languages are a plus!). 

·       Previous experience in customer service, and confidence in supporting customers both over the phone, and through other channels. 

·       Have strong problem-solving skills, being detail-oriented. 

·       Able to work independently, managing multiple tasks effectively and efficiently. 

·       Proficiency in Microsoft Office and a willingness to learn new systems. 

·       Flexibility to work weekends, evenings, and events when needed. 

Bonus skills that will make you stand out 

·       Experience with Business Central, Shopify, and Gorgias. 

·       Passionate regarding fashion and sneakers, while having knowledge of the latest trends. 

What We Offer 

·       Flexibility

·       A dynamic work environment where initiative and innovation are encouraged. 

·       Being a part of a supportive and collaborative team, where our focus is to help each other, and provide the best customer service possible. 

·       An exciting and fast-paced role in a company focused on growth and expansion. 

Ready to Join Us? Apply Now! 

If you’re passionate about customer service and ready to be part of a growing, customer-focused team, we’d love to hear from you. 

Send your CV and cover letter to [email protected] with "Customer Service Rep". 

We would like our new team member to join us as soon as possible, so be early! 

Join Naked Copenhagen as Merchandising Coordinator 

·       Do you pride yourself on having a razor-sharp eye for detail and an Excel skillset that feels like a superpower?

·       Are you eager to roll up your sleeves, join a dynamic and forward-thinking team, and play a hands-on role in selecting and procuring the newest and most in-demand products?

·       Are you looking for a role where your problem-solving abilities, and passion for innovation can truly shine?

Then JOIN our HQ community in Copenhagen to be trained and acquire knowledge directly from the industry leaders! We are looking for a driven person to be part of our team. Preferable starting date is January or February 2026.

Your role within our team

Merchandising Operations:

·       Master data, vendors, and PO creation processes: Ensure accuracy and efficiency in managing master data, vendor relationships, and purchase order creation processes to support smooth operations.

·       Key user in optimizations about P2P processes: Identify and implement improvements in procurement-to-payment processes to enhance efficiency and effectiveness.

Performance Analysis: 

·       Provide analysis for other departments based on specified needs: Offer analytical support to various departments by providing insights tailored to their specific requirements.

·       Miscellaneous analysis (End of season Sales assortment, performance, etc.): Conduct ad-hoc analysis such as end-of-season sales assortment evaluations and performance assessments to inform strategic decisions and improve overall business outcomes.

Monday platform:

·       Management of Monday platform from daily tasks to optimizations roll out in collaboration with other teams at Naked (e-Commerce, Creative, Warehouse…) 

Store allocation:

·       Facilitate the flow of products between the warehouse and stores, ensuring efficient allocation and distribution. Identify opportunities per brands/styles to optimize store inventory and maximize sales potential.

Qualifications we look for

·       Being confident and comfortable with communicating in English, both written and spoken

·       Being a self-driven, eager to grow, and ready to take onboard tasks and challenges.

·       Being knowledgeable in Microsoft Office Suite, particularly Excel (experience with retail management systems is a plus!)

What We Offer

·       A dedicated, warm, and humorous team environment.

·       A hands-on experience in the buying process from the leaders in the industry.

·       A career step that allows you to strengthen and enhance your skills and knowledge in a fast-paced, trendsetting retail environment.

·       An exceptional opportunity to create relationships within the fashion industry.

About NAKED Copenhagen 

NAKED Copenhagen is more than just a sneaker retailer – It’s a community.  

Founded in Copenhagen, Denmark, we are committed to providing exceptional service and ensuring our customers fell heard, valued, and taken care of at every step of their journey with us. Additionally, we strive at creating a space where everyone feels welcome to express themselves authentically. 

About the Buying & Merchandising Team 

Our buying team is a dynamic group dedicated to curating and managing our product assortment to ensure we offer the best selection to our customers. Our team is led by our Head of Buying and Marketing, while the team includes our Assortment Manager and Buyer, an additional Buyer and a Merchandising Lead.

We seamlessly and tirelessly work alongside each other to select and procure the finest products, manage inventory, and ensure a smooth integration between our buying and merchandising strategies and overarching business goals. This firm team of ours plays a crucial role in maintaining our competitive edge while delivering exceptional value to our customers as well. 

Excited and ready to be part of Our team?

If this job has made you curious and motivated to dive-in and explore the world of Buying and Merchandising, we’d love to hear from you. Apply now to join our team and contribute to shaping the future of our company.

Send your CV and cover letter in English to [email protected] with "Merchandising Coordinator" in the subject line. Interviews will be held on a rolling basis until we find the perfect match! You might be it, so take the opportunity!

We wish you a great day ahead,
The NAKED Copenhagen Team