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Join Naked Copenhagen as an E-commerce Coordinator (Maternity Cover)

Are you searching for a workplace where you can be part of a dynamic team at the forefront of fashion e-commerce?
If you experience being curious to hear more after reading this job post and if you experience a feeling of excitement about the opportunity to join our journey, then we hope to hear from you!

 
We believe that we might be a good match for you, if you thrive in a work environment full of dedicated and motivated team members who prioritize a good laugh at work while catching chances to make significant impact on our growth and online presence.

The position is a maternity cover in the (approx..) period of 1st of September 2024 – 31st of August 2025 where you’ll have your day-to-day at NAKED HQ, located in Copenhagen at Carlsberg Byen.
In this role, you’ll be a key player in enhancing our digital storefront. You’ll have the opportunity to manage product pages, translations, category pages, and drive SEO improvements. Collaborate with various departments to streamline processes and ensure top-tier quality in our e-commerce operations. We aim to set you up for success to catch the chance to showcase your skills, learn, and grow in a supportive and innovative environment.

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website.

About the E-Commerce Team

Our e-commerce team is a dynamic group dedicated to enhancing our online presence and driving digital growth. Led by Simon, our Head of E-commerce, the team includes our Social Media Manager, E-commerce & Digital Marketing Specialist, Website Operations Manager and E-commerce Student Helpers. Together, they work tirelessly to optimize our digital platforms and deliver an exceptional online experience for our customers.


Your responsibilities in the position as E-commerce Coordinator will include:

Products

  • Responsible for product pages and publishing new products on the website.
  • Adding properties, visibility, and release information. Checking images, prices, stock, and product descriptions.
  • Optimize workflows and operations to ensure better quality and more efficiency in collaboration with the buying department, copywriters, packshot photographers, etc.
  • Ensure proper sizing information has been added in time (size & fit, size guide, size converter).

Translations

  • Responsible for translations including partnerships with translators (both internal and external).
  • Ensure weekly translations in all our focus languages.

SEO

  • Responsible for creating and maintaining landing pages (search definitions/collections) for all relevant categories for SEO and marketing purposes.
  • Responsible for implementing SEO improvements on the site.
  • Conduct keyword analyses for collection pages.


Ideal skills and qualifications we believe in supporting a positive journey in this role (we don’t expect you to check all the boxes to be a good candidate for the position)

  • Approx. 1 year (or more) of experience with e-commerce and product management.
  • Exceptional organizational skills and keen attention to detail, demonstrated through:
    • proactive error identification and correction in multi-stakeholder processes
    • enjoyment in refining workflows and structures, both independently and collaboratively, to enhance overall productivity and success for co-stakeholders across departments.
  • Experience with SEO and digital marketing strategies.
  • Written and verbal communication skills in English (Danish is a plus, but not a requirement).
  • Skilled in process coordination and cross-departmental process management, thriving in roles that involve requesting and controlling deliverables from various teams
  • Experience with CMS systems (Shopify is a plus) and product management tools.

We offer:

  • An exciting and challenging position in a company with focus on growth and expansion.
  • A warm and empowering founder-driven environment where innovation and focus on professionalizing operations are at the core, offering unique opportunities for responsibility and involvement accordingly to your motivation and curiosity.
  • Opportunities from our start-up-like agility and partnership portfolios in order to benefitting and networking.
  • An encouraging attitude towards allowing you to tailor your professional development to your pace and ambitions.
  • A dedicated and passionate E-commerce team.
  • Potential opportunities for a permanent contract following the maternity cover.



    If you want to join us..

    If this job ad has made you curious and maybe excited, we want to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us.

    Please send your cover letter and CV in English to job@nakedcph.com with “E-Commerce Coordinator” in the subject line no later than 1st of July. Interviews will be held on a continuous basis and the job ad will close earlier if we experience a great match before July 1st.

    We wish you a great day ahead,
    The NAKED Copenhagen Team

     



    E-commerce Intern

    As a result of rapid international growth, NAKED Copenhagen is in search of
    an ambitious E-commerce Intern to join our team.
    As an intern, you will be working with all aspects of e-commerce with a
    particular focus on content management and newsletters.


    Your tasks

    • Setup editorial blog posts
    • Setup campaign and front page content on website
    • Execute and develop email marketing campaigns.
    • Segmenting customer databases for email marketing.
    • Be a part of preparing and maintaining new products.
    • Set up landing pages on the website.


    Skills and qualifications

    • Fluent in English.
    • Completed or currently studying a relevant field within e-commerce or digital marketing.
    • Passionate about e-commerce and digital marketing


    We can offer you

    • A supportive and dynamic team of skilled individuals to learn from.
    • A highly social working environment
    • The opportunity for personal growth and development in a growing company
    • A lot of experience and responsibility 


    About Us 

    Established in 2004, NAKED Copenhagen is a sneaker and streetwear destination exclusively for women. NAKED Copenhagen’s aim is to carve out a space for women within what has previously been a male-dominated field. Presently, NAKED has two physical stores: One in Copenhagen and one in Aarhus. NAKED is in search of individuals who harbor the company’s ethos and will contribute to the brand’s continuous expansion. 

    The Position
    The internship period is a minimum of three months – preferably longer. This position is full-time and is located at our headquarters in Copenhagen. The internship is unpaid. Please send your cover letter and CV in Danish or English to job@nakedcph.com with “E-Commerce Intern” in the subject line. Interviews will be held on a continuous basis.

     



    Graphic Design Intern

    NAKED Copenhagen is searching for a Graphic Design intern to assist in developing the look of our online universe. The chosen candidate will join our creative department and be responsible for bringing new ideas and creative energy. You will receive mentoring during this period and will be reporting to our Creative Designer.


    Your responsibilities

    • Create exciting graphics for our brand and marketing channels across social media, website, and email.
    • Participate in brainstorming sessions with the team, sharing new ideas and creative concepts.
    • Assist Creative Designer in managing the creation and publishing of editorial content.  


    Your skills and qualifications

    • Skills in visual design tools - Adobe Creative Suite (Photoshop, InDesign, Illustrator).
    • Fundamental understanding of typography, color and composition.
    • Great communication skills and a collaborative team player.
    • Detail-oriented with impeccable attention to detail.
    • Motivated and eager to learn.
    • Knowledge or experience in the fashion/sneaker industry is a plus.


    Requirements

    • Fluency in English.
    • Enrolled in an undergraduate degree or similar education program based in Denmark.

     

    We can offer you

    • A supportive and dynamic team of skilled individuals to learn from.
    • A highly social working environment
    • The opportunity for personal growth and development in a growing company
    • A lot of experience and responsibility 

     

    About Us 

    Established in 2004, NAKED Copenhagen is a sneaker and streetwear destination exclusively for women. NAKED Copenhagen’s aim is to carve out a space for women within what has previously been a male-dominated field. Presently, NAKED has three physical stores: Copenhagen, Aarhus & Paris. NAKED is in search of individuals who harbor the company’s ethos and will contribute to the brand’s continuous expansion. 


    The Position

    The internship period is a minimum of three months – preferably longer. This position is full-time and is located at our headquarters in Copenhagen. The internship is unpaid. Please send your cover letter and CV in English to job@nakedcph.com with “Graphic Design Intern” in the subject line. Interviews will be held on a continuous basis.




    Photo Studio Intern

    As a result of rapid international growth, NAKED Copenhagen is in search of
    an ambitious Photo Studio Intern to join us on location at our studio in Hvidovre.

    As the Photo Studio Intern, your day-to-day will involve assisting our Studio Coordinator and In-house Photographer/Videographer. Tasks will range from assisting with packshots, retouching, studio shoots and various other studio related tasks.
    Out of house shoots and tasks can occur.


    Your Profile

    • You’re interested in photography, fashion, sneakers, and design.
    • You work well in a team and independently
    • Driver’s license is a plus


    We can offer you

    • A supportive and dynamic team of skilled individuals to learn from.
    • The opportunity for personal growth and development in a growing company
    • A lot of experience and responsibility


    About Us

    Established in 2004, NAKED Copenhagen is a sneaker and streetwear destination exclusively for women. NAKED Copenhagen’s aim is to carve out a space for women within what has previously been a male-dominated field. Presently, NAKED has three physical stores: One in Copenhagen, Aarhus & Paris. NAKED is in search of individuals who harbor the company’s ethos and will contribute to the brand’s continuous expansion.


    The Position

    The internship period is a minimum of three months – preferably longer. This position is full-time and is located at our studio in Hvidovre. The internship is unpaid. Please send your cover letter and CV to job@nakedcph.com with the subject line “Photo Studio Intern”.

     



    Customer Service Operations Assistant (Maternity Cover)

    Are you passionate about being part of a diverse team who’s making a difference? Do you thrive in a vibrant work environment where energy and fun are encouraged and embraced? If yes, we might be the right workplace for you!

    At NAKED Copenhagen, we embrace diversity, creativity, and innovation, creating a dynamic work environment where every voice is valued. As a Customer Service Operations Assistant, you'll be an integral part of our team, contributing to our mission of delivering exceptional service to our customers worldwide.

     

    About NAKED Copenhagen

    NAKED Copenhagen is more than just a brand – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website.

     

    About the Customer Service Team

    We believe in continuous improvement. Our Customer Service Department, consisting of a total of 5 full time professionals, is always evolving, seeking out new ways to enhance the customer experience and exceed expectations. We embrace feedback as an opportunity for growth, constantly refining our processes to better serve our customers.

     

    Your work task

    • Engage with customers via email, chat, phone, and social media platforms, ensuring timely and helpful responses.
    • Manage online orders efficiently, from processing to dispatch.
    • Assist in daily operations, delegating tasks as necessary to maintain smooth workflows.
    • Take ownership of handling complaints and liaising with suppliers for resolution.
    • Handle payments and address any disputes promptly and professionally.
    • Maintain close communication with shipping partners regarding deliveries and inquiries.
    • Assist in procurement and various administrative duties within the department.

     

    Beneficial experience for this position

    • Fluent in both Danish and English (proficiency in French, German, or Dutch is advantageous).
    • Previous experience in customer service is preferred, but not required.
    • Proficient in Microsoft Office and other IT systems, with a willingness to learn.
    • Experience with Zendesk is highly desirable.
    • Product knowledge or industry experience is a plus.

     

    Employment Terms when working in our Customer Service department

    • You will be reporting to Emily, our Customer Service Manager.
    • You will be full-time employed (37 hour per week).
    • Your compensation package will be based on experience and qualifications.
    • You will be provided with a great pension- and health insurance agreement.
    • The maternity cover will be in the period of June 15th, 2024 - May 16th, 2025.

     

    If you want to join us..

    If this job ad has made you curious and maybe excited, we want to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us.

    Please send your cover letter and CV in Danish or English to job@nakedcph.com with “Customer Service” in the subject line. Interviews will be held on a continuous basis.