Career

Do you want to work at NAKED Copenhagen?


Check out our job openings below.

 

Customer Service Team Lead


Do you possess excellent communication skills, a knack for problem-solving, and a passion for leadership? Then you might be our ideal candidate for the new full-time position - Customer Service Team Lead. If you can ensure that our customers are satisfied by providing excellent customer service and leading a high-performing team, then we would like to hear from you!

 

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website.

 

Your tasks and responsibilities in the position as a Customer Service Team Lead will include:

  • People management create a high performing team of engaged employees.
  • Overseeing the daily operations while training and mentoring our customer service team towards meeting and exceeding customer service goals.
  • Implementing strategies to improve quality and productivity.
  • Developing and implementing customer service policies and procedures in collaboration with our Customer Service Operations Lead.
  • Provides intra-departmental support and direction.
  • Collaborating closely with our teams in Retail, E-commerce, Marketing and Warehouse.

Skills and qualifications we look for (and you do not have to check all the boxes to be considered a qualified candidate):

  • Leadership skills to effectively manage and guide a customer service team towards achieving company objectives while maintaining a healthy work environment.
  • 1-2 year of experience in service industry.
  • Confident communication skills to clearly convey information to team members and customers.
  • Interpersonal skills to build strong relationships with team members and customers, fostering a positive work environment and customer experience.
  • Organizational skills to manage multiple tasks and priorities, ensuring all customer queries and complaints are addressed in a timely manner.

 

We offer:

  • An exciting and challenging position in a company with focus on growth and expansion.
  • A warm and empowering environment where innovation and focus on professionalizing operations are at the core, offering unique opportunities for responsibility and involvement.
  • A dedicated and passionate team located in Copenhagen, Aarhus and Paris.

If you want to join us..

If this job ad has made you curious and maybe excited, we hope to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us.
Please send your cover letter and CV in English or Danish to [email protected] with “Customer Service Team Lead” in the subject line. Interviews will be held on a continuous basis.

 

We wish you a great day ahead,
The NAKED Copenhagen Team



 



Store Manager Paris

 

Are you ready to foster an inspiring and dynamic work environment, provide a remarkable customer service experience and create personal bonds with our local and global communities? NAKED Copenhagen is searching for a Store Manager to join our Parisian Flagship Store located in Le Marais. If you possess curiosity to develop your leadership experience and skills as well as if you display outstanding inventiveness to make our store ground-breaking, trendsetting and multicultural with a mission of empowering women, we want to hear from you! 


About NAKED Copenhagen 

NAKED Copenhagen is more than just a brand founded in Copenhagen, Denmark – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website. 

Your tasks and responsibilities in the position as a Store Manager will include: 

  • Commercial monitoring of the concept store through various KPI’s (CR, UPT, AT), implement necessary resources and tools to reach targets and develop performances.
  • Be the heart of the team and help the team members to become Naked Copenhagen´s best ambassadors by supporting them and creating a positive work environment.
  • Be the source of training and coaching when employing, inducting and improving the sales associates’ skills to make them seasoned NAKED ambassadors, and support them providing a unique concept store sales experience to our communities.
  • Be solution driven and proactively follow up on operational aspects and proper functioning of the store.
  • Demonstrate excellent communications skills and know how to have quality interactions with both internal and external 

Skills and qualifications we search for: 

  • You are confident in communicating in both French and English.
  • You have at least 3 years of experience in a store.
  • You have 1-2 years of experience either at management level (either as a manager or an assistant manager)
  • You are on the curious about sneakers lifestyle trends, and you demonstrate the sense of creativity and initiative.
  • Experience of working internationally is appreciated but not a requirement

We offer: 

  • An exciting and challenging position in a Danish company with focus on growth and expansion. 
  • An encouraging attitude towards allowing you to tailor your professional development to your pace and ambitions. 
  • A warm and empowering environment with dedicated and passionate team of colleagues. 
     

If you want to join us.. 

If this job ad has made you curious and maybe excited, we hope to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us in Paris.

 

Please send your cover letter and CV in French or English to [email protected] and [email protected] with “NAKED Paris Store Manager” in the subject line rather sooner than later. Interviews will be held on a continuous basis and the job ad will close earlier if we experience a great match before date. 

 

We wish you a great day ahead, 
The NAKED Copenhagen Team 

 





IT Project Manager

 

Are you proactive, self-driven and well-structured? Do you feel comfortable with implementing new processes and tools to maintain cyber security while ensuring lean operations in the coming years?
Naked Copenhagen is looking for a new full-time IT Project Manager to join our dedicated team.
If you want to be a part of a dedicated and agile team that facilitates learning and changes as key to support our organization growing, we hope to hear from you!

 

About NAKED Copenhagen 

NAKED Copenhagen is more than just a brand – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website. 

 

 

Your tasks and responsibilities in the position as an IT Project Manager will include: 

 

Project lead on scaling new IT projects:

  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Assess project workload and budget based on project functional scoping and key activities associated.
  • Monitor and track project progress, identify potential risks, and implement mitigation strategies.
  • Communicate project updates, benefits, project milestones and deadlines.
  • Provide training and support to end-users to ensure successful adoption of new systems and processes.

 

Internal referent of our ERP Microsoft Business Central:

  • Leverage Microsoft BC as our platform for implementing business solutions.
  • Work with other teams and stakeholders to define requirements and configure Microsoft BC accordingly.
  • Oversee the implementation and adoption of new BC components.
  • Ensure integration with other systems and data sources (including integration with our mother company ERP, SAP).
  • Monitor and track subcontractor activities and budget.

 

Manage Data Analysis and Microsoft PowerBI reports:

  • Collaborate with Management, Finance, Merchandising and Commercial teams to issue qualitative Business Analysis and reports.
  • Design and develop data models, dashboards, and reports using Microsoft PowerPlatform tools (PowerBI, PowerQuery, PowerApps, PowerAutomate).

Skills and qualifications we look for (and you do not have to check all the boxes to be considered a qualified candidate):

 

  • Previous experience as an IT Project Manager / IT specialist or similar position is preferred.
  • Knowledge of ERP-systems (Business Central or SAP) and / or PowerBI.
  • Project Management skills and knowledge of how to run IT-projects.
  • Ability to manage multiple projects simultaneously and prioritize tasks accordingly.
  • Fluent in English, written and verbal. Danish is not a requirement but an advantage.
  • Enjoying bringing your interpersonal and communication skills into work tasks and processes.
  • Structured, organized, and analytical.
  • Adaptable to busy surroundings and changing priorities.

 

We offer:

 

  • A supportive and passionate team.
  • A warm and empowering environment where focus on innovation and development are at the core.
  • An exciting and challenging position in a company with focus on growth and expansion.
  • Opportunities from our start-up-like agility and partnership portfolios to benefitting and networking.

 

If you want to join us.. 

If this job ad has made you curious, please send your cover letter and CV in Danish or English to [email protected] with the subject “IT Project Manager”. Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us. We hope to hear from you!
 
 

We wish you a great day ahead, 
The NAKED Copenhagen Team 

 



Join Naked Copenhagen as a Customer Service Representative (Interim)

 

Are you a proactive problem-solver who thrives in a dynamic and fast-paced environment? Are you passionate about delivering exceptional service and making a positive impact on customers? NAKED Copenhagen is looking for an Interim Customer Service Representative to join our team for 12 months, located in Hvidovre, Denmark. If you live and breathe customer care and want to help shape an excellent service experience, we want to hear from you!

 

About NAKED Copenhagen

NAKED Copenhagen is more than just a brand – it's a movement. Through our commitment to empowering- and fostering community within the sneaker culture, we work on creating a space where everyone feels welcome to express themselves authentically. To learn more about us, you’re encouraged to explore our website.

 

About the Customer Service Team

Our Customer Service team is dedicated to delivering best-in-class support, ensuring our customers feel valued and heard at every interaction. Working closely with other teams, including the Warehouse, E-commerce and Retail, we aim to provide a seamless experience across all customer touchpoints.

 

About your role in the Customer Service Team

As a Customer Service Representative at NAKED Copenhagen, you’ll be at the forefront of our customer interactions, helping to resolve queries and ensure smooth communication. You will be part of a passionate team, working to provide timely and thoughtful assistance while maintaining the high standards we’re known for.

 

Your tasks and responsibilities in the position as a Customer Service Rep. will include:

- Provide customers with solution-orientated guidance and exceptional customer service.
- Handle online orders, exchanges, returns, and claims.
- Communicate and respond to customers via telephone, e-mail, chat, and social media.
- Fraud and payment handling.
- Collaborating closely with the warehouse and other departments to ensure smooth operations.
- Work closely with our couriers to handle customer shipment inquiries.
- Product knowledge to provide our customers with accurate information.
- Assist with diverse administrative tasks.

     

    Ideal skills and qualifications we believe in supporting a positive journey in this role:

    - Confident in writing and speaking Danish and English
    - Mastering German, French, and/or Dutch in writing and/or verbally is a plus
    - Previous experience with online customer service
    - Experience with Business Central, Shopify, and Zendesk is desirable
    - Ability to keep a positive and cheerful attitude while handling conflicts and problem-solving
    - Ability to work independently with good time management skills
    - An empathetic demeanor that is reflected in your communication
    - A knowledge and interest in sneakers as well as the newest trends within the industry is a plus
    - Proficient in Microsoft Office and capable of learning new IT systems
    - Ambitious, reliable, and punctual
    - The ability to work some weekends, evenings, and events

       

      We offer:

      - An exciting and challenging position in a company with a focus on growth and expansion.
      - A warm and empowering founder-driven environment where innovation and focus on professionalizing operations are at the core, offering unique opportunities for responsibility and involvement according to your motivation and curiosity.
      - Opportunities from our start-up-like agility and partnership portfolios to benefit and networking.
      - An encouraging attitude towards allowing you to tailor your professional development to your pace and ambitions.
      - A dedicated and passionate Customer Service Team.
      - Potential opportunities for a permanent contract following the Interim period of employment.

         

        If you want to join us..

        - If this job ad has made you curious and maybe excited, we hope to hear from you! Apply now to become a part of the NAKED Copenhagen team and contribute to shaping the future of fashion with us.

        - Please send your cover letter and CV in English to [email protected] with “Customer Service Rep” in the subject line no later than 30th of November. Interviews will be held on a continuous basis and the job ad will close earlier if we experience a great match before 30th of November.

         

        We wish you a great day ahead,
        The NAKED Copenhagen Team